Frequently Asked Questions
How should I care for my bag?
The clear vinyl can be wiped with a damp cloth. Any sticky marks or scuffs can be removed with “Goo Gone”or similar. The polyester can be wiped with a damp cloth and air dried. We don’t recommend washing bags. To keep your bag wrinkle-free when not in use, stuff the bag with a towel or other bulky item to help it keep its shape.
My bag is wrinkled/stiff, what should I do?
To remove wrinkles from the vinyl, try stuffing the bag with a warm towel that has been a place it in the dryer on a low setting for about 1 minute. Please use good judgment* and see note below regarding safety issues! To keep your bag wrinkle-free when not in use, stuff the bag with a towel or other bulky item to help it keep its shape.
How do I contact Nap Mat Carriers?
Nap Mat Carriers can be contacted by email at Contact@NapMatCarriers.com. We will respond to your email within 24 hours or less.
When will my bag ship? Most orders will ship out the next business day.
Our warehouse ships out Monday through Friday, excluding holidays. If you have any questions about shipping schedules, please email Contact@NapMatCarriers.com.
The upcoming holidays for 2014 are below; we do not ship on these days:
- April 18 — Good Friday (warehouse closed)
- May 26 — Memorial Day
- July 4 — Independence Day
- September 1 — Labor Day
- October 13 — Columbus Day
- November 11 — Veterans Day
- November 27 — Thanksgiving Day
- December 25 — Christmas Day
* Please use good judgment ,we will not be responsible for damage done to bags based on advice provided above. Individual appliances will have different heat settings
and bags may react differently to heat. Children should be supervised by an adult. The Nap Mat bag is not a toy.